Context
Lay & Wheeler is one of England’s longest standing fine wine merchants, established in 1854, and recognised as one of its leading names. The business is known for its outstanding range of wines, buying directly from top Domaines and Châteaux in Bordeaux, Burgundy, Rhône, Loire, Champagne, Italy and South Africa, which it sells exclusively to private clients.
Overview
At Lay & Wheeler, we’ve been sharing our passion for fine wine with customers for over 170 years. As one of the UK’s leading wine merchants, we pride ourselves on providing personalised service, deep industry knowledge, and access to some of the most sought-after wines worldwide. We’re looking for a proactive and detail-oriented Sales Support to work with our Broking Team and play a vital role in enhancing our customer experience and operational excellence.
This role offers the opportunity to work in a collaborative and customer-focused environment, contributing to both customer satisfaction and team success. If you’re passionate about wine, excel in customer support, and thrive in fast-paced settings, this could be the perfect role for you!
Key Responsibilities
As Broking Sales Support, you will contribute to multiple aspects of our operations. Here’s what you’ll do:
Customer Support:
- Maintain the CRM system with accurate customer data and updates.
- Manage and triage Broking sales-related queries.
- Respond to new customer inquiries, onboard new clients, and add details to the database
- Conduct research on new markets to identify opportunities.
Offer Preparation:
- Create and despatch fine wine offers tailored to client needs.
- Support the Broking Team and Sales Team by crafting compelling fine wine offers.
Sales & Order Support:
- Process purchase orders with precision and attention to detail.
- Ensure smooth order processing from start to fulfilment, addressing broking queries throughout the sales process.
- Assist with valuation preparation and manage Broking Agreements.
- Participate in weekly rotas and handle additional operational tasks as required.
To perform the role to a high level, you’ll be able to demonstrate the following skills:
Organizational Skills: Strong organizational skills and a passion for delivering exceptional service.
Communication: Exceptional communication and organizational abilities, with the capability to manage multiple projects and activities.
Attention to Detail: High level of attention to detail and accuracy in all tasks.
Tech-Savvy: Proficiency in Microsoft Office, particularly Excel.
Data Analytics: Strong technical skills to manage data and CRM systems. Excellent data analysis skills to interpret and prepare reports for the team.
Customer Centric: Customer relationship experience aiming to provide high-quality service and support at each stage of the customer journey.
Self-Starter: Ability to work independently and collaboratively with superb communication skills, both internally and externally.
Desirable Qualifications
- WSET qualifications and a good understanding of wine.
This job description is a general outline of the duties and responsibilities of the Broking Sales Support role. Specific responsibilities may evolve depending on the needs of the team.
Benefits
Joining Lay & Wheeler means being part of a supportive and inspiring work environment. We value our team members and offer a range of benefits, including:
- Salary commensurate with experience, competitive with market
- An annual bonus scheme, based on company and individual performance
- Employee-employer matched pension contributions of 5% each
- BUPA Private Healthcare
- Company-sponsored social events
- Opportunity for wine education sponsorship
- Team member discount on wine
- A day’s paid leave for your birthday
- An opportunity to build your career, not just take a job
If you are ready to contribute your skills and passion for wine to an exciting role, please send a cover letter explaining what you can bring to the role, along with your CV to the People team, [email protected].
This role is based in London and/or Suffolk.